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Configuring the Load Balancer

This topic describes how to configure a secured channel when using a Load Balancer for the BMC Remedy ITSM - Mobility server to communicate sensitive information with the BMC Remedy ITSM - Mobility Incident Management application and the BMC Remedy Action Request System server. 

Warning

Note

You can configure the Load Balancer at any time after the Mobility server is installed, but it
is usually configured right after the installation is complete.

To configure the Load Balancer

  1. Configure the Secure Sockets Layer (SSL) offloading proxy
  2. Configure the Load Balancer to map the incoming Domain Name System (DNS) and SSL port to the Internet Protocol (IP) address and port for the BMC Remedy ITSM - Mobility server. For example:
nextgen.onbmc.com:443 -> 107.80.20.123:2088

 

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BMC Remedy ITSM - Mobility: Service Desk 7.6.07