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BMC Mobility Administration console

This topic provides information about using the BMC Mobility Administration console to configure and administer BMC Remedy ITSM - Mobility: Service Desk applications and server clusters. 

Configuration information for the BMC Mobility server cluster is stored in a centralized repository called the BMC Mobility admin server. The BMC Mobility admin server hosts the BMC Mobility Administration console, which provides an interface for BMC Mobility administrators and tenants to apply Mobility configurations. The console application is implemented as a BMC Remedy Action Request System deployable application.

A centralized configuration repository simplifies cluster management. All configuration changes are implemented in one place, and are distributed to all servers in the cluster automatically.

All tenants configurations are identified by tenant IDs and have row-level security enforced on shared forms. This ensures that each tenant can see only their own configurations. The console forms can be accessed by the Mobility Administrator and Mobility roles. The Mobility role has read and write access to mobility configuration forms. The Mobility Administrator role has read and write access to cluster configuration forms and can set Mobility privileges.

In a production or testing environment, the Mobility role can be mapped to Mobility Group, and the Mobility Administrator role can be mapped to the Mobility Administrator Group. Each tenant user belongs to both their Tenant Group and to the Mobility Group. The Mobility Administrator belongs to the Mobility Administrator Group. The Mobility Server installer creates the Mobility Administrator Group and the Mobility Group.

The following sections describe how to use the Administration console to perform various tasks.

Using the Administration Console to configure applications

The installer for the BMC Remedy ITSM - Mobility server adds default configurations to the Mobility Administration application. Therefore, the Mobility server functions as soon as the installation completes. Then you can use the Administration console to modify the default configurations.

BMC Mobility Console - Applications

Admin_Console_Applications.png

 

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