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Approving, rejecting, and holding approvals

This topic provides information about how to approve, reject, or hold an approval by using BMC Remedy ITSM - Mobility for Approvals.

To approve, reject, or hold an approval

  1. From the Approvals main page (see Viewing-approvals), tap one of the following Approval categories: Show All or Filter by Status.
    • If you select Show All, scroll to a Pending approval that you want and tap it.
    • If you filter by status, tap the Pending approval that you want from those displayed.
       The Approval Details page is displayed.
  2. Tap Actions.

    ApproveRejectHoldApproval.PNG
  3. Tap one of the following buttons:
    • Approve
    • Reject (provide a reason for rejecting the approval)
    • Hold
  4. Type a Justification.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Remedy ITSM - Mobility: Service Desk 7.6.06