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Viewing incident details

From the details page of the BMC Remedy ITSM - Mobility for Incident Management application, you can view incident details such as: 

  • Incident ID
  • Incident summary
  • Notes about the incident
  • Customer details
  • Incident priority level
  • Incident status
  • CI information
    • Incident type
    • Reported source
    • Service
  • Target date to complete the incident service request

To see incident details

  1. In the tile view, tap an individual incident.
     The incident details are displayed as show in the following figure:

    details.png

  2. Tap the down arrow to the right of the field for which you want to see more information.

    Success

    Tip

    To return to viewing incidents in the tile view, tap the incident again or the Back button.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Remedy ITSM - Mobility: Service Desk 7.6.06