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Enhancements in version 7.6.06

The BMC Remedy ITSM - Mobility: Service Desk product has been enhanced with the following new features and changes.

Incident Management enhancements

Following are the enhancements for Incident Management in BMC Remedy ITSM - Mobility: Service Desk 7.6.06:

  • Modern tile-based view
  • Mobile-specific user interface elements to help users triage incidents
  • Filtering based on assignee and location
  • Sorting based on priority and VIP
  • Details view:
    • Shows key fields and data only
    • Customer, priority, and status expansion on click to show more details
  • Instant Messenger-like scrollable work logs per incident
  • Actions button mobilizes key actions: Resolve, Next Stage, Cancel, Pending/Resume, Reassign
  • Offline client:
    • Automatic background synchronization
    • Data security through encryption of the local client database and transport of data

Approvals enhancements

Following are the enhancements for Approvals in BMC Remedy ITSM - Mobility: Service Desk 7.6.06:

  • Modern list-based view
  • Mobile-specific user interface elements
  • Features
    • Filter Approvals List
    • View Approvals Details
    • View Approvers List
    • View Activity Logs
    • Add Activity Log - Comment
    • Add Activity Log - Question
    • Reassign Approval
    • Approve Approval
    • Reject Approval
    • Hold Approval
  • Details view:
    • Shows key fields and data only
      • Requester
      • Approver
      • Summary
      • Request Date
      • Priority
      • Status (approval status)
      • Status Date
  • Offline client:
    • Automatic background synchronization
    • Data security through encryption of the local client database and transport of data

Mobility server enhancements

Following are the enhancements for the BMC Remedy ITSM - Mobility: Service Desk 7.6.06 server:

  • End-to-end Secure Sockets Layer (SSL) for transporting sensitive data
  • Synchronization to enable offline updates to and from the Mobility client
  • Server-to-client, cloud-based alerting
  • Server support for Red Hat Enterprise Linux 5 Update 8 and later

Platform enhancement

Following is the enhancement for the platform in BMC Remedy ITSM - Mobility: Service Desk 7.6.06:

  • Mobility Admin Server as the centralized configuration repository for the mobility cluster

 

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BMC Remedy ITSM - Mobility: Service Desk 7.6.06