Skip to Content
Information
Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Configuring a secured channel when using Load Balancer

This topic describes how to configure a secured channel when using a Load Balancer for the BMC Remedy ITSM - Mobility server to communicate sensitive information with the BMC Remedy ITSM - Mobility Incident Management application and the BMC Remedy Action Request System server.

To configure the Load Balancer

  1. Configure the Secure Sockets Layer (SSL) offloading proxy
  2. Configure the Load Balancer to map the incoming Domain Name System (DNS) and SSL port to the Internet Protocol (IP) address and port for the BMC Remedy ITSM - Mobility server. For example:

nextgen.onbmc.com:443 -> 107.80.20.123:2088

To configure the BMC Remedy ITSM - Mobility server

In the services-config.xml, file configure the BMC Remedy ITSM - Mobility server to use the port that the Load Balancer maps to. For example:


<channel-definition id="mobility-nio-amf" class="mx.messaging.channels.AMFChannel">
     <endpoint url="http://{server.name}:2088/nioamf " class="flex.messaging.endpoints.NIOAMFEndpoint"/>
        <server ref="mobility-nio-server"/>
        <properties>
            <polling-enabled>false</polling-enabled>
        </properties>
 </channel-definition>

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Remedy ITSM - Mobility: Service Desk 7.6.06