Skip to Content
Information
Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

BMC Remedy ITSM - Mobility Service Desk security

This topic provides information about BMC Remedy ITSM - Mobility server security. 

BMC Remedy ITSM - Mobility server to BMC Remedy AR System server data transmission

The date traffic between the mobility server and the back-end BMC Remedy Action Request System (BMC Remedy AR System) server uses BMC Remedy network encryption.

BMC Remedy AR System server standard encryption (56-bit) is the default encryption option on the network, but you can purchase the BMC Remedy AR System server performance encryption (128-bit) or BMC Remedy AR System server premium encryption (256-bit) package. The BMC Remedy AR System server performance and premium encryption packages are compliant with the Federal Information Processing Standard (FIPS).

BMC Remedy user credentials stored on BMC Remedy ITSM - Mobility server

When you first install the BMC Remedy ITSM - Mobility client and attempt to connect, you are asked for your BMC Remedy AR System user name and password. This data is then passed through the BMC Remedy ITSM - Mobility server to BMC Remedy AR System to authenticate.

The BMC Remedy ITSM - Mobility server does not store the end users username and password.

BMC Remedy ITSM - Mobility: Service Desk to BMC Remedy ITSM - Mobility server data transmission

On all clients, the network traffic between the BMC Remedy ITSM - Mobility server and BMC Remedy ITSM - Mobility: Service Desk 7.6.06 is encrypted using the Secure Sockets Layer (SSL) protocol. This is controlled by the administrator.

BMC Remedy ITSM - Mobility application security

The following list provides information about security for BMC Remedy ITSM - Mobility applications.

  • User names and passwords are stored and encrypted at the 256-bit level in all BMC Remedy ITSM - Mobility 7.6.06 application's (client) database.
  • Data on the BMC Remedy ITSM - Mobility 7.6.06 is encrypted at the 256-bit level for all applications (client).
  • The BMC Remedy ITSM - Mobility 7.6.06 Incident Management application (client) does not use the Security Assertion Markup Language (SAML) or Kerberos protocol.
  • The BMC Remedy ITSM - Mobility 7.6.06 Incident Management application (client) is password protected. After the application has been authenticated, you must manually log out to prevent access. You can protect the application by implementing device-level access control.
  • The BMC Remedy ITSM - Mobility 7.6.06 Incident Management application (client) does not require virtual private network (VPN) connectivity to the BMC Remedy ITSM - Mobility server. It can use a VPN connection if needed, or it can use a public connection.
  • You can logon and access the BMC Remedy applications (client) using the BMC Remedy ITSM - Mobility 7.6.06 applications when you are logged on from the desktop. 
  • BMC Remedy ITSM - Mobility 7.6.06 Incident Management application (client) uses the SQLite database.
  • Administrators can limit which BMC Remedy AR System server users have mobile access. All BMC Remedy users have mobile access.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Remedy ITSM - Mobility: Service Desk 7.6.06