Skip to Content
Information
Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

User roles

BMC Remedy ITSM - Mobility: Service Desk supports the following user roles:

User role

Description

Mobility Server Administrator

  •  Super administrator to configure and manage mobility server and tenant

Tenant Administrator

  •  Administrator to manage tenants

End user with access to Incident Management

  • View, filter, and sort the list of incident tickets assigned to them and to any other user that is a member of the "Users" Support Group
  • View details for each incident ticket
  • Perform the following actions:
    • Edit the Notes field
    • Change the impact and urgency (which changes the priority)
    • Reassign the incident
    • Change the status of the incident
    • Edit existing worklogs
    • Add new worklogs

End user with access to Approvals

  • View and filter the list of approvals assigned to them for approval or rejection
  • View details for each approval
  • Perform the following actions:
    • Approve
    • Reject
    • Hold
    • Reassign

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Remedy ITSM - Mobility: Service Desk 7.6.06