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Downloading the installation files

This topic explains how to download the required files for installing the BMC Remedy ITSM - Mobility server.

To download the installation files

  1. Create a directory in which to place the downloaded files. 

    Warning

    Note

    On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The Electronic Product Distribution (EPD) package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. Click the Profiles tab.
  6. If you are accessing this site for the first time, then create a profile to specify the languages and platforms that you want to see, and save it. Otherwise, skip to step 7.
  7. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
  8. Find the BMC Aeroprise Mobility for BMC Remedy Service Desk folder if you want to support Incident Management. Otherwise, skip to step 12. The folder contains two subfolders: BMC Aeroprise Mobility for BMC Remedy Service Desk 7.6.06, Linux Platform and BMC Aeroprise Mobility for BMC Remedy Service Desk 7.6.06, Microsoft Windows Platform.
  9. Open the subfolder for the platform that you are using.
  10. Select the files that you want to download.
  11. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an e-mail message.
    • Download Manager enables you to download multiple files consecutively, and to resume an interrupted download if the connection drops.
       This method requires a one-time installation of the Akami NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  12. Find the BMC Aeroprise Mobility for BMC Remedy Change Management folder if you want to support Approvals. The folder contains two subfolders: BMC Aeroprise Mobility for BMC Remedy Change Management 7.6.06, Linux Platform and BMC Aeroprise Mobility for BMC Remedy Change Management 7.6.06, Microsoft Windows Platform.
  13. Open the subfolder for the platform that you are using.
  14. Select the files that you want to download.
  15. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an e-mail message.
    • Download Manager enables you to download multiple files consecutively, and to resume an interrupted download if the connection drops.
       This method requires a one-time installation of the Akami NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Example of required installation files

As an example, after you download the installation file for Windows to support Incident Management, you will find the BAM_7.6.06_windows.zip file, which contains the following files:

  • BMCMobilityServerWindows.zip contains the server installer.
  • ClientDistribution.zip contains files for companies that want to package the BMC Remedy ITSM - Mobility: Service Desk 7.6.06 for Incident Management application using their own Apple developer certificate.
  • Workflow.zip contains the workflow to be installed to BMC Remedy Action Request System server by an administrator.
    BMCRemedyITSMMobility_ServiceDesk_7 6 06_doc.zip contains the offline documentation for BMC Remedy ITSM - Mobility: Service Desk 7.6.06. This is a snapshot of the documentation when the product was released. For the latest documentation, go to https://docs.bmc.com/docs/display/mobitsm7606/Home.

Where to go from here

Before installing the server, carefully review the System-requirements.

For installation instructions, see Performing-the-installation.

 

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BMC Remedy ITSM - Mobility: Service Desk 7.6.06