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Using the Administration Console to configure a cluster

The installer for the BMC Remedy ITSM - Mobility server adds default configurations to the Mobility Administration application. Therefore, the Mobility server functions as soon as the installation completes. Then you can use the Administration console to view or modify the default configurations. 

Only a Mobility Admin can use the Administration Console to view, add and remove mobility servers from the cluster.

Error
Caution

Be very careful when modifying the cluster or cluster information. Any mistakes may produce unintended and unwanted results.

To view cluster settings

  1. Select the Cluster tab. A list of Mobility servers appears in the left panel.
  2. Select a server. Information about that server appears in the right panel.
  3. Click Edit Settings. Additional information about that server appears in the right panel.

To add a Mobility server to the cluster

Warning

Note

BMC strongly recommends that you use the Mobility server Installer to add a Mobility server to the cluster. Otherwise, the Mobility server might not be configured properly to join the cluster. When the Mobility server is configured after it is added to the cluster, it receives notifications if the configuration changes.

  1. Select the Cluster tab.
  2. Select a server from the list of Mobility servers in the left panel.
  3. Click the green "+" icon.
  4. Add the required information about the server.
  5. Click Save.

To remove a Mobility servers from the cluster

  1. Select the Cluster tab.
  2. Select a server from the list of Mobility servers in the left panel.
  3. Click the red "-" icon. The server is removed from the cluster.

To modify the connection information for any existing mobility server

  1. Select the Cluster tab.
  2. Select a server from the list of Mobility servers in the left panel. The information about that server is displayed in the right panel.
    • The Server Host Name and Web Server Port of the Mobility server are used by the Admin server when it sends change notifications to the Mobility server.
    • The Log Directory only provides information. Changing it does not affect the log directory on the Mobility server.
  3. Make any required changes in the appropriate fields.
  4. Click Save.

To modify the log level for the Mobility Cluster

The Log Level determines the how much information is logged by the Mobility servers in the cluster.

  1. Select the Cluster tab.
  2. Click Edit Settings.
  3. Choose one of the four settings (Error, Warn, Info, Debug) from the list in the Log Level field.
  4. Click Save.

 

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BMC Remedy ITSM - Mobility: Service Desk 7.6.06