Uninstalling

Use the installation utility in uninstall mode to uninstall a product from your system. To uninstall a product, you must use the same version of the installation utility that you used to install the product. If you use a different version of the installation utility to uninstall, you might remove files that are needed to uninstall other BMC products.

Before you begin

  • Ensure that all Azure and Force.com accounts have been removed. To remove accounts, see Removing-Azure-accounts and Removing-a-Force-com-account.
  • Before you start uninstalling the product, stop the PATROL Agent.
  • Before you can uninstall BMC PATROL products, you might need to stop any PATROL processes that are running on the computers where you want to uninstall BMC PATROL. For information about stopping PATROL processes, see the PATROL Agent Reference Manual at PDF product guides

To uninstall in a Windows environment

  1. From the Uninstall directory in your BMC product installation directory, double-click uninstall.exe to launch the installation utility in uninstall mode.

    As an option, you can launch the installation utility in uninstall mode by choosing Start > Settings > Control Panel > Add/Remove Programs and double-clicking BMC Software Tools in the Add/Remove Programs Properties dialog box.

  2. In the Welcome window, click Next to start the uninstall process.
  3. Select the installation directory from which you want to remove a product, and click Next.
  4. Select the product or products that you want to uninstall, and click Next.
  5. Review your selections and click Uninstall.
     A window is displayed that tells you whether the uninstallation was successful.

To uninstall in a UNIX environment

  1. Change to the Uninstall directory in your BMC product installation directory and enter the following command to launch the installation utility in uninstall mode:  ./uninstall.sh
  2. In the Welcome window, click Next.
  3. Select the installation directory from which you want to remove a product and click Next.
  4. Select the product or products that you want to uninstall and click Next.
  5. Review your selections and click Start Uninstall.
     After the uninstallation is complete, a window is displayed that tells you whether the uninstallation was successful.
  6. Click Next to continue.
  7. Click Finish to exit the uninstallation process.

 

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