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Use cases


BMC Helix Multi-Cloud Service Management, an add-on offering to Remedy IT Service Management (ITSM), addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Service Management provides an out-of-the-box configuration that facilitates the integration of Remedy ITSM with multiple cloud service providers and multiple development tracking tools.


Review the following use cases to understand how BMC Helix Multi-Cloud Service Management helps make service management more effective.

Use case

Description

Incident Management for multiple vendors using Smart IT.

Facilitate DevOps practices across your organization using Remedy ITSM and Jira.

 

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