Use cases
BMC Helix Multi-Cloud Service Management, an add-on offering to Remedy IT Service Management (ITSM), addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Service Management provides an out-of-the-box configuration that facilitates the integration of Remedy ITSM with multiple cloud service providers and multiple development tracking tools.
Review the following use cases to understand how BMC Helix Multi-Cloud Service Management helps make service management more effective.
Use case | Description |
---|---|
Incident Management for multiple vendors using Smart IT. | |
Facilitate DevOps practices across your organization using Remedy ITSM and Jira. |
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