Space banner This documentation supports the 18.05 version of Multi-Cloud Service Management.To view the documentation for the previous version, select 18.02 from the Product version menu.

Updating data in Innovation Studio

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When setting up BMC Helix Multi-Cloud Service Management, as a tenant administrator, you need to specify data pertaining to your organization and your service desk agents.

  1. Log in to Innovation Studio as a tenant administrator.
  2. Update the Integration Service configuration.
    Navigate to Administration > Configure My Server > Integration Service and update the password if you have changed the password that you received from BMC for your tenant administrator account.
  3. Add Operating Organization.
    Navigate to Administration > Foundation Data > Manage Organizations > Operating Organizations and add your organization details. Ensure that you use the same name as Company in Smart IT.

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  4. Add Agent Users if you would like to receive email notifications.
    If users are already created in Innovation Studio, update them with the appropriate role.
    Navigate to Foundation Data > Manage People > Agents and click the Access Details tab on the New Agent page.

    • Create users with the Multi-Cloud Service Admin role. A user with the Functional role of an administrator should also be a tenant administrator.
      • Set the primary email address for email notifications.
    • Create users with the BMC Helix Multi-Cloud Service Management service owner role.
      Click to view an enlarged version of the image.

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Where to go from here

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