Configuring connectors
A connector is an integration with a BMC application or a third-party application. Each BMC Helix Multi-Cloud Service Management feature requires a set of connectors to establish connections with Remedy ITSM and the ticket management systems. When setting up BMC Helix Multi-Cloud Service Management, as a tenant administrator, you must specify account and server details for the connectors. The following illustrations depicts examples of only some of the connectors for BMC Helix Multi-Cloud Service Management.
While the process for configuring connectors remains the same for all BMC Helix Multi-Cloud Service Management features, each connector needs some service-provider-specific information to be set up. For more information about connectors, see Connectors.
The connector configuration process is a part of the overall set up for BMC Helix Multi-Cloud Service Management. Complete all steps of the process when setting up Multi-Cloud Service Management for the first time. For Multi-Cloud Service Management features that you set up after the first-time configuration, you can reuse existing components and configure only those new components that you require. For more information, see Configuring Multi-Cloud Service Management.
To configure a connector
- Click Configure the following connectors in Integration Studio.
BMC Helix Multi-Cloud Service Management takes you to BMC Integration Studio to configure the connectors.
- In Integration Studio, select a connector and click Configuration to enter the field values.
You might need to click the arrow on the ribbon in the lower section of the screen to open the Configuration pane. For more information about configuration fields, see Connector configuration.
If you need to integrate with multiple instances of Jira, click Add Connection Configuration to add configuration settings for all the Jira instances that you want to use.
- Click Save Configuration after you enter the appropriate values.
After updating the configuration, click Accounts to add a user account.
You might need to click the arrow on the ribbon in the lower section of the screen to open the Accounts pane. Refer to Connector configuration for more information about accounts.
If you need to integrate with multiple instances of Jira, select the connector configuration for each of the Jira instances and add the appropriate account.
Connector configuration
Connector | Features using the connector | Account | Configuration |
|---|---|---|---|
Remedy ITSM | Incident brokering
DevOps integration
Service Dashboard
| Add the account of a Remedy ITSM user who has permissions to view business service requests, and update incidents and change requests. | If you are integrating with an on-premises instance of Remedy ITSM, enter the following: Site - Select the site that you created for Remedy. AR server - Enter the name of your on-premises BMC Acton Request System server. AR server port - Enter the port number for your on-premises BMC Acton Request System server. If you are using Remedy OnDemand, your Remedy ITSM connector configuration will be completed by BMC. It is recommended that you retain the configuration set up by BMC. |
Multi-Cloud | Incident brokering
DevOps integration
Service Dashboard
| The account for this connector is set up by BMC during initial configuration. Click | The Multi-Cloud connector configuration is completed by BMC. Retain the Multi-Cloud connector configuration as received out-of-the-box. |
AWS | Remedy Incident to AWS | Ensure that you have an AWS access key before you set up your AWS connector. For more details, see AWS documenation. Enter the following when you click Add Account:
| Not applicable. |
Service Cloud |
| Add a Service Cloud user that has permission to view and update cases. | Not applicable. |
JIRA |
| Add the account of a JIRA user who can view and update Jira issues. If you need to integrate with multiple JIRA instances, add an account for each of the Jira instances. | If you need to integrate with multiple instances of Jira, add a Connection Configuration configuration for each instance. Name - Enter a name for the connector configuration Site - For each on-premises Jira instance, select the site that you created. Jira Server Hostname: Enter the name of your Jira server Jira server Port: Enter the port number of the Jira server. Protocol: Enter the protocol |
CA Agile Central | Remedy Incident to Agile Central Issue | Not applicable. | |
SMTP Email | Incident brokering
DevOps integration
| Add an email account that is to be used for sending error notifications. | Add details of the email server that is to be used for sending error notifications. Name - Enter a name for the connector configuration. Site - Select the appropriate site for your email server. Connection type: Select the type of connection for your email server. |
Incoming Email |
| Provide details of the email account where you would like to receive service notifications. | Enter a Name for the configuration and specify a Site. |
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