Managing issues

In general, an issue with a vendor is a significant matter for discussion, such as an unmet expectation or a talking point for a recurring meeting. Issues make up a large part of evaluating vendors and play an important role in vendor selection, contract negotiation, and vendor maintenance.

provides not only a centralized view of all your vendors but also the means to document and track open issues. You have the opportunity to resolve issues before they are escalated.

In , issues are associated with vendors, and you view a list of Issues for a vendor through the Vendor Details window. As an issue with a vendor occurs, you can enter the information into . This information serves as a log until you make the issue actionable by attaching an obligation and then attaching a reminder to the obligation. By following this process, you create a detailed, historical audit trail.