Tracking operational changes and releases related to projects

As part of the BMC Business Service Management strategy, BMC Remedy Change Management applies a repeatable process for production changes to improve the stability of business service and required changes. BMC Remedy Change Management provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within your organization. BMC Remedy Change Management also includes a module for release management.

Release management is the process responsible for planning, scheduling, and controlling the movement of releases to test and live environments. A release is a collection of related authorized changes to an IT service that are tested and introduced into the live environment together. With numerous changes occurring daily, Release Management is the key component in making sure that applications are successfully deployed without compromising the integrity or availability of the production environment.

BMC Demand and Resource Management module of BMC IT Business Management Suite provides seamless integration with BMC Remedy Change Management. Therefore you can use the project portfolio management and resource management capabilities of BMC Demand and Resource Management to request and track change requests and releases related to projects.

When you use BMC Remedy Change Management in conjunction with BMC IT Business Management Suite, you can perform the following:

• Scheduling and tracking of operational changes required for capital projects
   The planning of projects in BMC IT Business Management Suite may involve planning for operational changes related to the project. As part of planning the project, you can use BMC IT Business Management Suite to initiate change requests in BMC Remedy Change Management. IT Staff uses BMC Remedy Change Management to work on and complete the change request. You can then use BMC IT Business Management Suite to track all changes related to a project from a project perspective. This feature is especially useful for planning of required operational changes that are driven from capital projects. When you create a change request in BMC IT Business Management Suite, the software automatically creates a project task related to that change request.
• Planning and governance of complex changes
   For situations where complex change requests require additional work that needs to be tracked and managed as a project, you can use the functionality of linking a Project with Change Requests. This is especially useful to plan maintenance projects.
• Planning and governance of multiple releases
   The ability to initiate or link to releases is useful for complex IT projects that involve multiple releases. While it provides the project manager visibility in terms of release status and activities, it also provides release coordinator the business value of each release in terms of the projects the releases are related to.
• Plan resource assignment for changes or releases and manage the resource pool
   If a change request in BMC Remedy Change Management is related to a project in BMC IT Business Management Suite, you can use BMC IT Business Management Suite to view status of resources required for a change request. As a resource manager, you can efficiently manage the resource pool. You can assign resources across project and sustaining work. You can plan high-level staffing for projects and operations. You can also forecast effort requirements based on historical time actuals.
• Map the impact and dependency of a change, project or release.
   You can use BMC IT Business Management to understand the impact of changes and releases on projects and in turn better manage the execution of the projects.