Creating resource requests

To create a resource request

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3. The status of the resource request appears at the top. The status is Planned until you submit the resource request, and then the status changes to Actual.

4.  In the Resource Manager field, click Edit and use the chooser to select the manager for this resource, and then click Save to save your selection and close the chooser.

    

   Success

   Tip

   If you want to request an individual as a preferred resource, but you do not know the person's resource manager, search in the IT Staffoption on the left navigation bar of

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   to view the resource manager in that record.

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   Note

   Make sure that the person you select has appropriate permissions (usually, it is ITBM Client User or ITBM Administrator permission.)

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   If the BMC AR and BMC IT Business Management servers are collocated,  the list of the resource managers is prefiltered to show only the resource managers who have appropriate permissions. If the BMC AR and BMC IT Business Management servers are not collocated, the list of the resource managers is not prefiltered and shows all the users existing in the system. If you select the resource manager with inappropriate permissions, the error message appears.

5. If you know the name of the IT staff member you prefer to use to complete the task, in the Preferred Resource field, click Edit and use the chooser to select the IT Staff member, and then click Save to save your selection and close the chooser.
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