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Troubleshoot installation issues

Error and warning messages have [messageType] prefixes, such as [ERROR] or [WARNING], that indicate the category of the message. Included with the prefix is a timestamp or called routine, if applicable. Installation step outlines have no prefixes.

Success

Tip

You can monitor the last update to the log files to see whether an installation is still running. To avoid errors when opening the files, do not use Microsoft WordPad.

The Log Zipper creates an BMCITBusinessManagementLogs.zip output file in your temp directory. Send this file to BMC Customer Support if they request it, because you had problems during an installation. See Preparing-log-files-for-BMC-Customer-Support for information about doing this.

To troubleshoot an installation

  1. Search the BMCITBMTask.html summary log file for "Failed."
  2. If you find any errors, review the BMCITBMTask_error.log file for details about the errors.
  3. If you find an indication of cascading failures, review the BMCITBMTask.log file to obtain more information about the source of the errors.

 

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BMC IT Business Management Suite 8.1