Installation problems

To find failures in the installation log

1. In the Maintenance Tool, click Install Log.
2. Click the Severity column to sort the log entries by severity.
   Note the timestamp of a failure entry, then sort by timestamp to view the entries immediately preceding that failure in chronological order.

Alias of the host within the host file

If, in an environment, you use a different name (alias name, for example, if you have a different name for the computer in the host files and the DNS) to connect to the computer instead of the hostname of the computer, you might have an issue with the AIE mappings that are laid down by the ITBM Installer.

The reason is that the ITBM installer uses the hostname of the machine running the AIE service to determine the AIE service name. Consequently, it uses that AIE service name to map the AIE instance to ITBM exchanges.However, if the hostname is different than the alias name for the computer, then the mapping fails. However, the remaining content needed for the exchange is laid down successfully.

Workaround:

1. Go to the AIE console.
2. Select the BMC IT Business Management Suite exchange.
3. Map the BMC IT Business Management Suite data exchanges to the correct instance name.

User performing the installation on Oracle database does not have administrative privileges

The BMC IT Business Management Suite installation program requires information for an administrative-level user to complete the installation on Oracle database. If the user performing the installation does not have administrative-level privileges, the installation program stops after generating errors.

Workaround:
 To proceed with installation, you must complete the following additional steps:

1. Create a user in Oracle.
2. Grant CONNECT and RESOURCE role to the user.
3. To grant additional privileges to the user, specify the following commands:
   • GRANT SELECT ON DBA_USERS TO <USERNAME>;
   • GRANT SELECT ON DBA_TABLESPACES TO <USERNAME>;

   • GRANT SELECT ON dba_temp_files to <USERNAME>; 

     Note

     Alternatively, if BMC IT Business Management Suite database and and BMC AR System database are co-located, you can use ARSystem Admin user (ARADMIN) to install BMC IT Business Management Suite. You must Grant CONNECT and RESOURCE role to the user.

4. Optionally, if you use JBOSS 5.1 application server, to grant additional privileges to the user, specify the following commands:
   • GRANT SELECT ON SYS.PENDING_TRANS$ to <USERNAME>;
   • GRANT SELECT ON SYS.DBA_2PC_PENDING to <USERNAME>;
   • SELECT ON SYS.DBA_PENDING_TRANSACTIONS to <USERNAME>;

   • GRANT EXECUTE ON SYS.DBMS_SYSTEM to<USERNAME>; 

     Note

     In the alter_user_orcl_en.log file, you will see ORA-01932 and ORA-01031. These errors are benign and can be ignored.