Adding people information

You can create records for both support and nonsupport staff. Nonsupport staff members include anyone who is not a member of the IT organization, or does not create or modify records in BMC IT Business Management Suite.

To add people information, you must first configure the company and location information in BMC Remedy AR System. The location information is required so that you can add people to the company in BMC Remedy AR System. The location information is not used in the BMC IT Business Management Suite.

The people information that you add includes logon ID and password for anyone with access to BMC IT Business Management Suite. People information can also include each person's company, organization, support groups, permissions, access restrictions and selected additional information.

After you have created basic records of support staff in BMC Remedy AR System, you can specify additional details within BMC IT Business Management Suite. For more information, see IT Staff Pillar.

 

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