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Generating user bill

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provides capability to allocate service costs to business units based on unit cost and consumption. This provides cost transparency to the consumers and providers of services. From the perspective of IT as a business within a business, the ability to allocate service costs is a step towards the path to an internal market economy that gives service users meaningful control of their internal support purchase decisions and creates a marketplace that optimally aligns resources.

The process of charging client organizational units for the services that are provided to them by an internal service provider organization is called chargeback.

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provides application interface to analyze chargeback associated with IT services. As a service provider, you can analyze chargebacks to assess cost and consumption of services by various organizational units.
You can also use

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to generate a bill of IT for service consumers. A bill of IT provides information about how an organizational unit is using the IT services the chargeback amount associated with using those services.
You can use the Scenarios feature to generate and compare bill of IT for services with different set of cost data. For more information about creating scenarios, see Cost-model-scenario.

Complete the following tasks before analyzing chargebacks or generating a bill of IT:

  • Create the business services in the service portfolio. These are the business services for which you need to analyze chargebacks. 

    Note

    You can analyze chargebacks only for a business service and not for a technical service.

  • Create consumption metrics reflecting the utilization of the service by various organizational units.

  • Create one or more service cost models containing all elements that are involved in providing the service. Associate the consumption metrics to the cost model. 

    Note

    You can link different consumption metrics to different cost models for a service. However when you use multiple cost models to calculate chargeback for a fiscal period, all consumption metrics linked to the active cost models must use the same unit of measure.

  • Set the cost model that you want to use to analyze chargeback to active. If you have multiple cost models for a service, you can set only one cost model to active for a given fiscal period. The software calculates chargeback only for an active cost model. You can set multiple cost models to active for different fiscal periods. For example, consider a service that is modeled using three cost models for a period ranging from FY2006 to FY2010. You can now set one model as active from April 2006 to March 2007. You can set the second model as active from April 2007 to March 2008 and set the third model as active from April 2008 to March 2010. To calculate chargeback for a fiscal period ranging from April 2006 to March 2010, the software uses the data from all three service cost models. Similarly to calculate chargeback for a fiscal period ranging from April 2007 to March 2010, the software only uses the second and third service cost models.

 

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