Initiating operational change request for a project

in conjunction with BMC Remedy Change Management provides the capability to initiate and track all operational changes related to a project.

You use to initiate an operational change request by gathering basic information for the operational change requirement. The software then creates a change requirement in BMC Remedy Change Management System. The IT staff uses BMC Remedy Change Management to complete the work on an operational change. The operational change status in is updated to reflect the state of the change request in BMC Remedy Change Management System.

The flow of information from

to BMC Remedy Change Management is as follows:

1. User adds an operational change request in a project in
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   . The operational change request contains basic information for the change requirement.
2. The request initiates a change request in BMC Remedy Change Management and is also visible as a change request in the list of changes in
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   .
3. IT staff uses BMC Remedy Change Management to work on and complete change requirement. The change status in
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   reflects the State of review in BMC Remedy Change Management.
4. The Resource Manager uses the change information in
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   to plan resource assignment for the project and manage the resource pool.