Skip to Content
Information
Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Viewing log files with the Maintenance Tool

The Maintenance Tool provides access to installation logs. Each time that you run the installation program, it creates a log file that you can view in the Maintenance Tool. The Maintenance Tool can help you access logs to troubleshoot issues with the installation program. The tool also enables you to encrypt passwords.

When you view log files in the Maintenance Tool, each tab name contains the date and time at which the installation program was run. The tab displays the contents of the log file, with errors highlighted in red and warnings highlighted in yellow.

To open the Maintenance Tool

  • On Windows:
    1. Select Start > Run.
    2. Click Browse.
    3. Change directories to Installation_Directory\Utilities.
    4. Select BMCITBusinessManagementMaintenanceTool.cmd.

      For example, a Windows installation directory path might be C:\Program Files\BMC Software\BMCITBusinessManagement\Utilities.
  • On Linux, go to the Maintenance Tool directory and run ./BMCITBusinessManagementMaintenanceTool.sh.

    For example, a Linux installation directory might be /opt/bmc/bmcitbmsuite/Utilities.
Warning

Note

You can also run the tool from the utility directory on the product installation DVD.

To view logs

  1. In the Maintenance Tool, click the Logs tab.
  2. Navigate to the log file that you want to view:
    • To view installation logs, click Install Log.
    • To browse for a specific log file, click Browse to Log.
  3. Click the tab for the log that you want to view.
  4. Search for rows highlighted in red (errors) or yellow (warnings).
  5. To sort columns, click the column header.
  6. To reverse sort a column, press Shift while clicking the column header.
  7. Close the tool when you are finished.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC IT Business Management Suite 8.0