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Preparing log files for BMC Customer Support

The Log Zipper, part of the Maintenance Tool, provides a collection of log files and file characteristics that BMC Customer Support personnel use to help you debug your system. Use the Log Zipper to prepare your log files before submitting them to BMC Customer Support.

The Maintenance Tool gathers the following log files for Linux:

  • All log files under ITBusinessManagementInstallDirectory/Logs
  • ITBusinessManagementInstallDirectory/BMCITBusienssManagementInstalledConfiguration.xml
  • /temp/bmcitbm_install_log.txt
  • /temp/bmcitbm_configuration_log.txt

The Maintenance Tool gathers the following log files for Windows:

  • All log files under ITBusinessManagementInstallDirectory\Logs
  • ITBusinessManagementInstallDirectory\BMCITBusinessManagementInstalledConfiguration.xml
  • %temp%\bmcitbm_install_log.txt
  • %temp%\bmcitbm_configuration_log.txt

To run the Log Zipper

The Log Zipper creates an BMCITBusinessManagementLogs.zip output file in your temp directory. Send this file to BMC Customer Support if they request it, because you had problems during an installation or upgrade.

  1. In the Maintenance Tool, click the Logs tab.
  2. Click Zip Logs.

 

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