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Installation problems

To find failures in the installation log

  1. In the Maintenance Tool, click Install Log.
  2. Click the Severity column to sort the log entries by severity.
    Note the timestamp of a failure entry, then sort by timestamp to view the entries immediately preceding that failure in chronological order.

Alias of the host within the host file

If, in an environment, you use a different name (alias name, for example, if you have a different name for the computer in the host files and the DNS) to connect to the computer instead of the hostname of the computer, you might have an issue with the AIE mappings that are laid down by the ITBM Installer.

The reason is that the ITBM installer uses the hostname of the machine running the AIE service to determine the AIE service name. Consequently, it uses that AIE service name to map the AIE instance to ITBM exchanges.However, if the hostname is different than the alias name for the computer, then the mapping fails. However, the remaining content needed for the exchange is laid down successfully.

Workaround:

  1. Go to the AIE console.
  2. Select the BMC IT Business Management Suite exchange.
  3. Map the BMC IT Business Management Suite data exchanges to the correct instance name.

 

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