Skip to Content
Information
Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Performing standard configuration

BMC recommends that you add information about your organizational units in a specific order. The order is especially crucial when you create relationships among different types of information. The Standard Configuration tab on the Administration Console walks you through the steps required to set up a standard configuration. Even if you plan to customize your configuration, you start by performing a standard configuration.

Warning

Note

BMC IT Business Management Suite uses the data that you specify for Company and People in the standard configuration. Support groups are required to define a person as IT staff in BMC Remedy AR System but are not used in BMC IT Business Management Suite. Other configurations are required if you are using any other BMC applications. For more information about configuring any data that is not used in BMC IT Business Management Suite, see the BMC Remedy IT Service Management Administration Guide.

To begin a standard configuration

  1. Open the Application Administration Console.

    On the Standard Configuration tab, the Configuration for Company field appears with the company currently selected for configuration. Check marks appear next to each configuration step completed for that company. The next step to perform is described at the bottom of the tab.

    Remedy_standard_config_81694_516.gif

  2. Select a company to configure:
    1. To configure a new company, click Click here to create and configure a new company. For more information about configuring companies, see Configuring companies.
    2. To configure an existing company, select the appropriate company in Configuration for Company.
  3. To create company components, click Next Step.

    The dialog box for the next configuration task appears. Complete the steps in the order that they are listed on the tab. If you skip a step, you might be unable to complete a subsequent step.
    • To view and modify items, click View next to the appropriate item type.
    • If you make changes, click Save.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC IT Business Management Suite 8.0