The support group structure is defined as company > support organization > support group, which represents how a company is structured from a support perspective.
Support groups are required for you to assign a person as support staff. When you add people information in BMC Remedy AR System, you can add them as support or non-support staff. To add a person as support staff, you must assign the person to a support group.
When you use a change template to initiate changes or link to changes from BMC IT Business Management Suite, you must belong to a support group. The support group affiliations work in conjunction with permission groups. For example, users with Infrastructure Change User permission can create or edit changes only for support groups that they belong to.
WarningNote
Although support groups are required for you to assign a person as support staff, they are not used in BMC IT Business Management Suite.
To create support groups
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