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Data access restrictions

As a system administrator in BMC Remedy AR System, after you have defined the hierarchy of your organization, you can configure people information so as to provide access to data at specific levels within the hierarchy. Setting access at company or organizational unit levels provides access to data at the required level in a company hierarchy. People who have access restrictions set to a company have access to data for that company and all the child organizational units for that company.

Note

By default, access restrictions are not set for a person. You must add a company (or organizational unit) name as an access restriction for the person to gain access to data in BMC IT Business Management and to be able to log on to BMC IT Business Management Suite. For support staff members, the support group that is defined for them is the default access restriction group.

You use the Access Restrictions form, accessible from the People form, to specify the company name for the person being added. That person then has access to data within that company and all the child companies (the organizational units that fall under this company).

Note

The Access Restriction field in the Access Restriction form displays all companies defined in BMC Remedy AR System. To ensure valid setup for a person, the company that you select in this field must belong to the correct top-level company.

After you have added a company as an access restriction for a person, it appears in the Access Restriction field in the BMC IT Business Management Suite user interface.

 

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