Setting use of assignment routing

If you do not create or use change templates for the changes initiated in BMC IT Business Management Suite, the software provides an option to use the assignment routing set in the BMC Remedy Change Management application. In BMC Remedy Change Management, you can configure assignment routing so that the system automatically assigns change requests to the appropriate support group. For integration with BMC IT Business Management, you create Infrastructure Change Coordinator events and Infrastructure Change Manager events.

If you do not need to display the auto assignment option for changes initiated from BMC IT Business Management Suite, you can use the advanced administrative interface in BMC IT Business Management Suite to turn it off, as follows:

1. Go to http://<hostName>:<port>/itm/magick.do.
   • hostName: Server on which BMC IT Business Management Suite is installed
   • port: Port number, typically 7001
2. Log on with your BMC IT Business Management Suite administrator user name and password.
3. Select the Config Parameter tab.
4. Change the value of the OFFER_CHANGE_REQUEST_AUTO_ASSIGN parameter from Y to N.
5. Save your changes.

To create assignment routing

1. On the Standard Configuration tab of the Application Administration Console, select the operating company.
2. Click the Create link next to Assignment.
   
   The Assignment dialog box appears.
3. In the Event field, select the type of assignment entry, either Infrastructure Change Coordinator or Infrastructure Change Manager.
4. In the Assigned Group field, select the support group to assign.
5. In the Routing Order area, specify the operating company.
6. Click Add.
7. When you are finished adding assignment routings, click Close.