Creating and viewing service targets for change requests

BMC Helix ITSM integrates with the BMC Service Level Management application to provide service level definitions for initiation time and completion time for change requests.

When BMC Service Level Management is installed, an SLM status indicator on the Change form is enabled, displaying the service targets and milestones that are associated with a change request or release request.

In addition to the user interface integration, the Change Management application ties into the definition structure of BMC Service Level Management. BMC Service Level Management has a plug-in architecture for helping users define terms and conditions for a service target, as well as measurements. Change Management provides a user interface for this BMC Service Level Management plug-in architecture to make it simpler for users to build qualifications by using a query-by-example (QBE) model.

For more information, see Creating and viewing service targets for change requests in theBMC Helix ITSM: Change Management online documentation portal.