Issues tables
Corrected issues | View the issues in the following tables by the default sort order, Corrected in, which shows the corrected issues first. The version number represents the update (Year.Month.Release) or release number (MajorRelease.MinorRelease.ServicePack.Patch) in which the issue is fixed. |
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Known (open) issues | To view only the open issues, click the Corrected in filter, and select empty. An issue without a value for Corrected in remains open. |
You can also filter and sort issues according to affected version (versions in which the issue exists), component, or defect ID.
Known and corrected issues
| Component | Description | Status | Found in | Defect ID |
| Incident requests | When a parent ticket has two child tickets and the service desk agent resolves one child ticket and removes the second child ticket from the parent-child relationship, the parent ticket is automatically incorrectly resolved. | Open | 23.3.04 | DR7O8-1505 |
| Alarm management | For an incident with alarms, when you click on view details, select the secondary alarm with invalid CIs, and click Make primary, the following error messages are displayed: Error (245002) Could not properly update the Incident, so the transaction has been rolled back. Error (45670) Please select a CI from the menu provided or search for a CI by pressing the CI search button. | Open | 23.3.01 | DR7O8-834 |
| Alarm management | When you enable the primary alarm, the Refresh button and the Alarm Filter option is not displayed. Workaround: Delete some alarms for the options to be displayed. | Open | 23.3.01 | DR708-572 |
| Incident requests | When you add a user with Incident Viewer permissions as a Related party to an existing incident ticket and the user opens that incident ticket through the Ticket Console, the following error message is displayed: You are not authorized to access this page. Workaround: Give the user the following additional permissions: | Open | 23.3.01 | DR708-489 |
| Incident requests | While viewing the alarm details, when you click on the Filter option and scroll down the page to click Apply, the filter grid is not displayed. Workaround: Reduce the screen resolution. | Open | 23.3.02 | DR7O8-1023 |