User interface overview

Once BMC Helix Telco Extensions is enabled for BMC Helix ITSM, you can view the incident requests related to BMC Helix Telco Extensions on the Ticket Console and the Incident Management Console.

Important

For BMC Helix Telco Extensions, only Progressive Web App screens are supported. The classic Smart IT and Mid Tier screens are not supported.

Related topics

Managing-incident-requests


Ticket Console

For information about accessing the Ticket Console, see Accessing the ticket console.

For information about navigating the Ticket Console, see Navigating the ticket console.


Incident interface

For information about the incident interface, see Information-displayed-on-an-incident-request.

 

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