Enabling and analyzing logs
For BMC Helix Telco Extensions, capture the following log files to debug issues:
Log file | Description | Reference |
|---|---|---|
Filter log | The filter log file shows all of the filters that were checked during an operation. If a filter was executed, the log also provides a list of the operations performed. | |
Active Links log | The following information is generated when an active link is executed:
| |
API log | The API log traces all API calls run on the server, regardless of their origin. | |
SQL log | The SQL log is similar to the filter log, but the SQL log file consists of a series of SQL commands (one per line), each of which contains the information listed in the Log entry format. |
Processes to be reviewed in the log files
Review the following processes in the log files identified above:
- Alarm Management
- AM-Incident - Create
- AM-Incident - Handle Secondary Alarms
- AM-Incident - Resolution
- Related Parties
- RP-Help Desk Append Related Party
- RP-Help Desk Update Related Party
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