Release notes and notices

Learn what’s new or changed for BMC Helix Telco Extensions 23.3.04, including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

Support-informationIT Service Management (ITSM) Software & Tools


Date

Summary

Reference

December 3, 2024

Enhancements available in 23.3.04:

  • CI-driven service level management
  • Relate incident tickets to each other by using parent-child relationships

May 29, 2024

Enhancements available in 23.3.02:

  • Populate task locations automatically based on the selected CI
  • Set the priority of incident tickets automatically by mapping the incident priority
  • Launch the source URL from a simplified UI

March 18, 2024

Features available in 23.3.01:

  • Create and modify incidents automatically from network tools by using alarms
  • Modify task locations
  • Give permissions to related parties for viewing incident ticket details
  • See status reasons for tasks
  • Create source information for an incident ticket
  • Use filters to select related CIs
  • Split an incident ticket based on alarms

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