BMC Helix Telco Extensions 23.3

The network is becoming autonomous and traditional service assurance tools can no longer deliver what is needed. On the operations side, the traditional NOC is being eliminated and being replaced by a zero-touch, AI-driven operations to effectively manage the speed and complexity of the modern network. Due to the siloed and stitched-together approach, traditional service assurance systems need to be completely replaced. Manual process cannot address the need. This lack of Agile and DevOps, intelligent automation, scale and flexibility makes it imperative for telecommunications businesses to completely reinvent their IT operations. BMC’s solution to these challenges is to extend the capabilities of BMC Helix ITSM to address the needs of the market.

Release notes and notices Updated 15 Jul 2025

Learn what’s new or changed for BMC Helix Telco Extensions 23.3.04, including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

Support-informationIT Service Management (ITSM) Software & Tools

Date	Summary	Reference
December 3, 2024	Enhancements available in 23.3.04: CI-driven service level management Relate incident tickets to each other by using parent-child relationships	23.3.04 features
May 29, 2024	Enhancements available in 23.3.02: Populate task locations automatically based on the selected CI Set the priority of incident tickets automatically by mapping the incident priority Launch the source URL from a simplified UI	23.3.02 features
March 18, 2024	Features available in 23.3.01: Create and modify incidents automatically from network tools by using alarms Modify task locations Give permissions to related parties for viewing incident ticket details See status reasons for tasks Create source information for an incident ticket Use filters to select related CIs Split an incident ticket based on alarms	25-1-00-enhancements-and-patches

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Getting started See more	Managing incident requests As an end user, access and navigate the interface and use BMC Helix ITSM to manage incident tickets. See more
Planning As an administrator, use the planning resources to make decisions about your BMC Helix Telco Extensionsimplementation. See more	Administering As an administrator, configure alarms and roles for related parties. See more
Integrating As an administrator, manage alarms by using REST API. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more

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