25.2.00 enhancements and patches
(On-premises only) Downloading and installing the patch
Downloading from EPD |
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25.2.01
There are no new features or enhancements in this release.
25.2.00
Create and manage change requests
In BMC Helix Network Service Operations, you can create change requests that helps you to manage change processes in your organization that includes planning, scheduling, evaluating risks, approving, implementing, and tracking changes. These processes help you to coordinate changes efficiently, minimizing the risk and impact of the change implementation. For more information, see Managing change requests.
Perform an analysis to find and relate impacted CIs for a change request
In BMC Helix Network Service Operations, you can run an impact analysis for a change request. This analysis helps you identify the Configuration Items (CIs) and services that are impacted by the degraded or impaired related input CIs for a change request. You can use these impact analysis results to evaluate change requests, manage risks, and make informed decisions while working on the change request. You can then relate the CIs and services that are identified by the impact analysis process back to the change request, which helps you resolve the change request quickly.
For more information, see Performing an impact analysis for a change request.
Manage related-party notifications for an incident
In BMC Helix Network Service Operations, as an administrator, you can manage the related party email notifications to help related parties keep track of assigned incidents. When a user or user group is added as a related party to an incident, an email notification is sent to that user or to all users in that group. These timely notifications help improve the productivity in your organization by helping related parties make informed decisions. For more information, see Managing related-party email notifications for incidents.
What else changed in this release
The following table lists the changes in the product behavior:
Update | Product behavior in versions earlier than 25.2.00 | Product behavior in version 25.2.00 |
|---|---|---|
An additional option to run the impact analysis | You could run an impact analysis by using the Network impact analysis console and the Initiate network impact analysis options. | You can now run the impact analysis by using the new Impact Analysis Console and the existing options. After the process is successfully completed, based on the results, you have the option to relate the impacted CIs back to a new or existing incident or a new or existing change request. For more information, see Performing an impact analysis on an incident request and Performing an impact analysis for a change request. |