Approving change requests

After a change is planned and scheduled, the change request is set to a status of Scheduled for Review. The change manager or change coordinator has the opportunity to review change plans and schedules, before moving the change to the Implementation Approval phase.

For information about the change management approval process, see Overview of the change management approval process in theBMC Helix ITSM: Change Management online documentation portal.

To submit change requests through the approval phases

Your organization's policies might require a manager or other team members to approve change requests. The change approver confirms that the change request implementation does not adversely impact any other assets, that there are no conflicts in its schedule, and so on, and then approves the change request. After the change approver approves the change request, it moves to the next stage.

For more information, see Submitting change requests through the approval phases in theBMC Helix ITSM: Change Management online documentation portal.

To manage approvers

You can create additional approvers on an ad hoc basis. The following rules apply:

• You can add support groups or individuals as approvers.
• Group approval requests are sent only to group members with the Infrastructure Change Approver role.
• If an individual approver is needed, only people defined within the People form can be chosen as approvers.

For more information, see Managing approvers and Notifying non approvers about approvals in theBMC Helix ITSM: Change Management online documentation portal.

To approve a change request in the Approval stage

An approver can review the schedule, the budget, the impact, and the risk factors of the change request and decide to approve, reject, or keep the change request on hold. Within the life cycle of the change request, there are several possible approval phases, which vary depending on how your organization configures and implements the changes. Some changes bypass the approval process altogether. The application administrator determines which change requests require approval, what kind of approval process the change requests must undergo, and who the approvers are. The support staff and management can add more approvers to the list.

For more information, see Approving change requests in the Approval stage in theBMC Helix ITSM: Change Management online documentation portal.

To approve or reject a change request by using an email or Approval Central

When you finish planning the request, and have supplied all the information that the approvers require to review the request, you can submit the request for approval.

For more information, see Approving or rejecting a change request by using an email or Approval Central in theBMC Helix ITSM: Change Management online documentation portal.

To resubmit a rejected change request

If an approver rejects a proposed change request, the approval process is stopped. The Approval Status is set to Rejected. You can resubmit the request for approval.

For more information, see Resubmitting a rejected change request in theBMC Helix ITSM: Change Management online documentation portal.

To approve a change request in the Close Down Approval stage

The change approver evaluates whether the change request has the desired effect and has met its objectives. This approval phase typically involves the Change Advisory Board (CAB) and the Service Owner(s), similar to the Business Approval phase.

For more information, see Approving change requests in the Close Down Approval stage in theBMC Helix ITSM: Change Management online documentation portal.