Configuring the impact analysis settings

As an administrator, you can configure the impact weight ranges for the different impact levels. The values that you configure for a particular company are used when a service desk agent runs the impact analysis by using the Network impact analysis console. The impact analysis helps you identify the CIs and services that are most affected by the degraded or impaired related input CIs for an incident.

Related topics

Performing-an-impact-analysis-on-an-incident-ticket

Troubleshooting-impact-analysis-issues


To configure Impact Weight Mapping

(Click the forward play icon to see the entire process)

  1. From the BMC Helix ITSM menu bar, select Configuration > Innovation Studio Configuration.
  2. From the ITSM Application, under Settings, select Impact Analysis > Impact Weight Mapping.
  3. From the Company list, select the required company.
  4. Click Edit weight ranges.
  5. Select the required Start and End ranges for the different impact levels.
    Impact analysis configuration Edit weight ranges.png
  6. Click Save.


To configure the value for the number of CIs

If the number of CIs that the service desk agent relates back to an incident after the impact analysis process is complete is more than the number of CIs that you have configured, an email notification is sent to that service desk agent.

  1. From the BMC Helix ITSM menu bar, select Configuration > Innovation Studio Configuration.
  2. From the Application launcher, select Innovation Studio.
  3. Select Shared Services > Application Configuration.
  4. Click Edit data.
  5. For the com.bmc.dsm.network-impact-analysis Application bundle ID, select the BULK_RELATE_ACTION_CI_COUNT configuration.
  6. Change the Value from 100 to the required value.
    BULK_RELATE_ACTION_CI_COUNT.png
  1. Click Save.

 

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