BMC Helix Telco Extensions 25.2
The network is becoming autonomous and traditional service assurance tools can no longer deliver what is needed. On the operations side, the traditional NOC is being eliminated and being replaced by a zero-touch, AI-driven operations to effectively manage the speed and complexity of the modern network. Due to the siloed and stitched-together approach, traditional service assurance systems need to be completely replaced. Manual process cannot address the need. This lack of Agile and DevOps, intelligent automation, scale and flexibility makes it imperative for telecommunications businesses to completely reinvent their IT operations. BMC’s solution to these challenges is to extend the capabilities of BMC Helix ITSM to address the needs of the market.
Learn what’s new or changed for BMC Helix Telco Extensions 25.2, including new features, urgent issues, documentation updates, and fixes or patches.
Tip
To stay informed of changes to this list, click the 
icon on the top of this page.
Date | Summary | Reference |
|---|---|---|
June 03, 2025 | Patch 1 for version 25.2.00 is available for on-premises customers. | 25-2-00-enhancements-and-patches |
| May 27, 2025 | Issues that were corrected by 25.2.01 and issues that remain open | 25-2-00-enhancements-and-patches |
April 15, 2025 | Enhancements available in 25.2.00:
|
Click here to see the steps.
- Click the Export icon in the upper-right.
- From the Export menu, select PDF.
- Follow the prompts for page selection and other options.
- Click Export.
As an end user, access and navigate the interface and use BMC Helix ITSM to manage incident tickets. | ||
Communities  | Knowledge Base  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Helix Telco Extensions documentation. | See the documentation of products related to BMC Helix Telco Extensions. |