Troubleshooting impact analysis issues
The following table provides the issue details and the resolutions:
Issue symptom | Issue scope | Resolution | Reference |
|---|---|---|---|
Running an impact analysis on an incident | |||
The following error message is displayed: Error (245150) Could not retrieve any starting CIs. Verify if the CIs are synced to DSM. | From an existing incident, when you click More > Impact Analysis Console, and select Create new impact analysis run > Use associated CIs or Create new impact analysis run > Select input CIs. | Run a Smart Graph Sync Schedule from BMC Helix CMDB. | Scheduling a DSM Sync to share impact attributes with BMC Helix NetOps in the BMC Helix CMDB online documentation portal. |
The following error message is displayed: Error (245124) You cannot run the impact analysis till the data sync is complete. | From an existing incident, when you click More > Impact Analysis Console and select Create new impact analysis run > Select input CIs. | Run a Smart Graph Sync Schedule from BMC Helix CMDB. | Scheduling a DSM Sync to share impact attributes with BMC Helix NetOps in the BMC Helix CMDB online documentation portal. |
The following error message is displayed: Error (245116) Currently, there are no CIs associated to this ticket. You must associate a CI to run the impact analysis. | From an existing incident, when you click More > Impact Analysis Console, and select Create new impact analysis run > Select input CIs. | Associate impact CIs with the Association type other than Impacts to the incident. | |
The following error message is displayed: Error (245114) The impact analysis is already in progress. After the existing process is complete, you can initiate another impact analysis. | From an existing incident, when you click More > Impact Analysis Console, and select Create new impact analysis run > Use associated CIs or Create new impact analysis run > Select input CIs. | Wait till the impact analysis process completes and then run the impact analysis again. | |
Relating impacted CIs back to an incident | |||
The following warning message is displayed: Warning (245121) The selected CIs are already related to this ticket. | From the Incident Analysis Console, when you select the CIs, and click Relate selected CIs. | Select other CIs and then click Relate selected CIs. | |