BMC Helix Network Service Operations for Communication Service Providers 25.1
The network is becoming autonomous and traditional service assurance tools can no longer deliver what is needed. On the operations side, the traditional NOC is being eliminated and being replaced by a zero-touch, AI-driven operations to effectively manage the speed and complexity of the modern network. Due to the siloed and stitched-together approach, traditional service assurance systems need to be completely replaced. Manual process cannot address the need. This lack of Agile and DevOps, intelligent automation, scale and flexibility makes it imperative for telecommunications businesses to completely reinvent their IT operations. BMC’s solution to these challenges is to extend the capabilities of BMC Helix ITSM to address the needs of the market.
Learn what’s new or changed for BMC Helix Telco Extensions 25.1.00, including new features, urgent issues, documentation updates, and fixes or patches.
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Date | Summary | Reference |
|---|---|---|
| April 1, 2025 | Patch 2 for version 25.1.00 is available for SaaS customers. | 25-1-00-enhancements-and-patches |
March 11, 2025 | Patch 1 for version 25.1.00 is available for on-premises customers. | |
February 25, 2025 | Patch 1 for version 25.1.00 is available for SaaS customers. | |
January 29, 2025 | Enhancements available in 25.1.00:
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Click here to see the steps.
The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
For example, selecting This page and its children from the home page exports the entire space to PDF.
As an end user, access and navigate the interface and use BMC Helix ITSM to manage incident tickets. | ||
Communities  | Knowledge Base  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Helix Network Service Operations for Communication Service Providers documentation. | See the documentation of products related to BMC Helix Network Service Operations for Communication Service Providers. |