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This documentation supports the 20.02 version of BMC Helix Multi-Cloud Service Management.

20.08 enhancements preview

Preview the BMC Helix Multi-Cloud Service Management 20.08 enhancements for upcoming features that will benefit your organization and to understand changes that might impact your users.

Warning

Important

Features described in this enhancements preview are subject to change and are not generally available until BMC announces the general availability date for the release. Prior to that announcement, features are not guaranteed for general availability within any particular time frame or at all. Make any purchase decisions only on the basis of generally available products and features.

Related topic

Release-notes-and-notices

Create incidents in BMC Helix Remedyforce from Remedy ITSM incidents

You can create an incident in Remedyforce from a Remedy IT Service Management (Remedy ITSM) incident by enabling the prebuilt integration between Remedyforce and Remedy ITSM. With this integration, enterprise service desk provides a consolidated view of incidents across Remedyforce and Remedy ITSM. The integration also enables native collaboration between applications; therefore, service desk agents can easily track, synchronize, and work on the incidents in their corresponding applications.

Create issues in Jira Service Desk from Remedy ITSM incidents

You can create an issue in Jira Service Desk from a Remedy ITSM incident by enabling the prebuilt integration between Jira Service Desk and Remedy ITSM. With this integration, enterprise service desk provides a consolidated view of incidents across Jira Service Desk and Remedy ITSM. The integration also enables native collaboration between applications; therefore, service desk agents can easily track, synchronize, and work on the incidents in their corresponding applications. 

Create known error requests in Remedy ITSM from Jira issues

You can create a known error request in Remedy ITSM from a Jira Software issue by enabling the prebuilt integration between Jira Software and Remedy ITSM. Service desk agents can easily view the Jira issues in Remedy ITSM and get insights to improve the service.

Support for self-signed certificates by using the AR System connector

By using the AR System connector, you can leverage self-signed certificates for sending data to or from the Remedy AR system form. If your AR server is using a self-signed certificate, you can copy the certificate content and paste it in the AR System connector configuration. 

 

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BMC Helix Multi-Cloud Service Management 20.02