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| | Enhancements: - Automatic incident creation from IBM QRadar SIEM offenses
- Automatic incident creation from TrueSight Operations Management events
- Automatic change request creation and activity note sync from Azure DevOps
- Automatic update of field values of mapped fields between Jira and Remedy ITSM
- Update the state of Azure alerts automatically from Remedy ITSM incidents
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| | Enhancements: - Consolidate incidents from Remedyforce to Remedy ITSM
- Share custom Remedy Action Request System form data by using the AR System connector
- Automatic status updates of Azure alerts through Remedy ITSM
- Enhancement to the custom field support for Jira and Jira Service Desk
- Share activity notes and attachments by using Salesforce Chatter
- Register a self-signed certificate for Jira connector
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| | Enhancements: - Create Remedy ITSM incidents based on Azure Alerts
- Share activity notes between Remedy ITSM incident and Azure DevOps work item
- Share attachments associated with activity notes in Remedy ITSM incident with Jira Service Desk
- Map Jira, Jira Service Desk, and Azure DevOps custom fields with Remedy ITSM fields
- Update the status of Remedy ITSM incident from Jira or Jira Service Desk
- Define CI priority to calculate risk of a change request
- Updated BMC Helix Multi-Cloud Service Management application according to the latest BMC Helix Platform archetype
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| | Enhancements: - DevOps integration for Azure DevOps Services
- Enhanced Error Console for consolidated view of errors from BMC Helix Platform and BMC Helix Integration Service
- Automatic risk calculation for change requests brokered from Atlassian JIRA Software issues
- Ability to share attachments between Remedy IT Service Management (ITSM) or BMC Helix IT Service Management (ITSM) and JIRA
- Introduction to self-help with guided assistance
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| | Enhancements: - DevOps integration for Work Order records.
- Manually restart failed brokering transactions.
- Support for custom Salesforce Service Cloud objects in Incident records.
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| | Enhancements: - DevOps integration with Jira includes support to create issues for Problem records.
- Additional activity feed flows to include author name.
- Support for custom fields in Incident and Change records.
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| | Enhancements: - Ticket consolidation for Jira Service Desk to Remedy ITSM.
- Ticket consolidation across multiple Remedy ITSM instances.
- Support for attachments from Salesforce Service Cloud to Remedy ITSM.
- Collaborative, automated, incident brokering for multiple Remedy ITSM instances.
- Simplified user interface for BMC Helix Multi-Cloud Service Management configuration.
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| | Enhancements: - DevOps integration for multiple instances of Jira.
- Support for ticket brokering in BMC Helix Multi-Cloud Service Management without Smart IT.
- Ticket consolidation from Salesforce Service Cloud to Remedy ITSM.
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| | Enhancements: - Out of the box flows for Remedy ITSM.
- Tailor out-of-the-box flows.
- Track service targets and status of cloud service providers.
- Custom connectors and flows for other third-party service providers.
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