Performance test environment
Hardware configurations
The following table summarizes the complete hardware and resource allocation used for the benchmark.
Tiers | Specification | VM used | Number in environment | Comments |
|---|---|---|---|---|
BMC Helix Platform | 4 CPUs , 8 GB RAM | Yes | 3 | Intel(R) Xeon(R) CPU E5-2660 v2 @ 2.20GHz CentOS Linux release 7.4.1708 (Core) Shared by all tenants. |
BMC Helix Platform Server Database - Postgres | 8 CPUs , 32 GB RAM | Yes | 1 | Intel(R) Xeon(R) CPU E5-2660 v2 @ 2.20GHz CentOS Linux release 7.4.1708 (Core) |
Integration Controller (On-Premises) | 2 CPUs, 8 GB RAM | Yes | 3 | Intel(R) Xeon(R) CPU E5-2660 v2 @ 2.20GHz CentOS Linux release 7.4.1708 (Core) 1 for each tenant. |
BMC Helix Integration Service Servers | 4 CPUs , 16 GB RAM | AWS EC2 instances | 3 | Instance type m4.xlarge Shared by all tenants. |
BMC Helix Integration Service Database server | 4 CPUs , 16 GB RAM | AWS RDS instance | 1 | Instance type m4.xlarge Shared by all tenants. |
Remedy with Smart IT server (customer ITSM) | 4 CPUs , 12 GB RAM | Yes | 3 | Intel(R) Xeon(R) CPU E5-2660 v2 @ 2.20GHz CentOS Linux release 7.4.1708 (Core) 1 for each tenant. |
BMC Remedy AR System server (customer ITSM) | 8 CPUs , 20 GB RAM | Yes | 3 | Intel(R) Xeon(R) CPU E5-2660 v2 @ 2.20GHz Microsoft Windows Server 2012 R2 Standard Edition 1 for each tenant. |
Remedy with Smart IT server (Vendor ITSM) | 4 CPUs , 12 GB RAM | Yes | 3 | Intel(R) Xeon(R) CPU E5-2660 v2 @ 2.20GHz CentOS Linux release 7.4.1708 (Core) 1 for each tenant. |
BMC Remedy AR System server (Vendor ITSM) | 8 CPUs , 20 GB RAM | Yes | 3 | Intel(R) Xeon(R) CPU E5-2660 v2 @ 2.20GHz Microsoft Windows Server 2012 R2 Standard Edition 1 for each tenant. |
Database server | 40 CPUs, 512 GB RAM | No | 1 | Intel(R) Xeon(R) CPU E5-2660 v2 @ 2.20GHz 20 CPU cores Microsoft SQL server 2012 Enterprise on Windows server 2012; Shared by all tenants |
Atlassian JIRA Software Instance | 8 CPUs , 32 GB RAM | Yes | 1 | Intel(R) Xeon(R) CPU E5-2660 v2 @ 2.20GHz CentOS Linux release 7.2.1511 (Core) Shared by all tenants. |
Performance Testing Tool (Microfocus Silk Performer) | 8 CPUs, 16GB RAM | Yes | 1 | Intel(R) Xeon(R) CPU E5-2660 v2 @ 2.20GHz Microsoft Windows Server 2012 R2 Standard Edition |
Salesforce Developer Edition Instance | 3 | Used Developer edition of Salesforce , specification is not available. Shared by all tenants. | ||
Microsoft Azure Dev Instance | 3 | Used Developer edition of Microsoft Azure DevOps, specification is not available. Created 3 Azure DevOps projects corresponding to each tenant. |