This documentation supports the 20.02 version of BMC Helix Multi-Cloud Service Management.

Foundation and application data used for tests


Data volume of BMC Remedy IT Service Management applications of one tenant

The following table summarizes the foundation data and application data inserted into BMC Remedy AR System database of one tenant.

Application

Description

Number of entries

BMC Service Request Management

Application Object Template (AOT)

74

 

 

 

 

 

 

 

 

 

Process Definition Template (PDT)

91

Navigational Category

17

Levels

5

Service Request Definition (SRD)

273

Entitlement Rules

52

Matching Entitlement Rule per person

10

SRD for create Service Request with 6 questions mapped to 2 incident fields

1

SRD for create Service Request with 6 questions but no mapping

1

Existing service requests for volume

310,200

BMC Incident Management

Incidents

494,350

BMC Change Management

Change Requests

134,598

BMC Service Request Management - Work Orders

Work Orders

84,284

BMC Problem Management

Problems

69,011

BMC Atrium CMDB and Foundation

 

 

 

 

 

 

 

 

 

 

 

 












Companies

128

Site

300

Org

96

Support Groups

94

Total End Users

33,964

Total Support Users

16,454

Support Functional Roles

12,823

People Permission Groups

36,781

CIs and Relationships (total)

2,120,000

Business Service CIs

185

Assignment Configuration

314

Service Targets

1045

CIs attached to end user

32574

BMC Knowledge Management

   
 

 


Known Error

14

How To

28,000

Problem Solution

17

Reference

12

Decision Tree

1,000

External Small PDF Documents 120 KB

10,000

External Large PDF Documents 1 MB

1,000

Failed to execute the [excerpt-include] macro. Cause: [Error number 2 in 0: No wiki with id [confluencePage:page] could be found]. Click on this message for details.
data volume

The following table shows data volume in Innovation Studio's postgres database and Atlassian JIRA Software Issues in JIRA database.

Data Volume

Data Type

 

Tenant1

Tenant2

Tenant3

vendordata

259,033

228,410

226,117

incident

140,443

114,240

112,222

change

55,665

54,049

53,245

Problem

30,270

27,567

27,492

Work Order

32,681

32,606

33,198

worklog

456,153

409,747

407,489

tenant_activevendortickets

140,422

114,212

112,185

brokeredincidents

140,422

114,212

112,185

JIRA Postgres DB volume

Total JIRA Issues in all projects : 1,207,269

Data Type

Tenant1

Tenant2

Tenant3

JIRA Issues in Respective Project In JIRA Instance

355,675

325,678

325,151

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*