Use cases
BMC Helix Multi-Cloud Service Management, an add-on offering to Remedy IT Service Management (ITSM) and BMC Helix IT Service Management (ITSM), addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Service Management provides an out-of-the-box configuration that facilitates the integration of Remedy ITSM with multiple cloud service providers and multiple development tracking tools.
Review the following use cases to understand how BMC Helix Multi-Cloud Service Management helps make service management more effective.
Use case | Description |
|---|---|
Incident management for multiple vendors using BMC Remedy with Smart IT. | |
Facilitate DevOps practices across your organization using Remedy ITSM and Jira. | |
Consolidate vendor tickets in to Remedy ITSM. | |
Enable ticket creation and status updates in Remedy ITSM based on Azure alerts. | |
Enable incident creation in Remedy ITSM when an event is generated in TrueSight Operations Management. | |
Enable incident creation in Remedy ITSM when an offense is generated in IBM QRadar. |