Glossary

change request

In BMC Helix Multi-Cloud Service Management, a formal proposal to update an existing product or system.

In BMC Helix Multi-Cloud Service Management , a company that provides network services, infrastructure, or business applications in a cloud on a subscription basis.

connector

In BMC Helix Multi-Cloud Service Management , an integration with a BMC application or a third-party application.

In BMC Helix Multi-Cloud Service Management , a connection between two connectors that lets you accomplish a certain task. A triggering event in the source application causes an action to take place in the target application.

See also connector.

incident

In BMC Helix Multi-Cloud Service Management , an unplanned interruption to an IT Service or reduction in the quality of an IT service.

In BMC Helix Multi-Cloud Service Management , a software-based ticketing system used to create, update, and resolve reported user issues.

In BMC Helix Multi-Cloud Service Management , a comment or an activity note for a change request, incident, issue, bug, or user story that is being managed and tracked using an issue tracking system.

See also change request, incident.

In BMC Helix Multi-Cloud Service Management , a set of rules and actions to implement the business logic for a given business case.

In BMC Helix Multi-Cloud Service Management , a change request, incident, issue, bug, or user story that is being managed and tracked using an issue tracking system.

See also change request , incident.

In BMC Helix Multi-Cloud Service Management , third-party vendor that provides a service to your company.