Azure Monitor integration reference

• Configuration
  If you are integrating BMC Helix Multi-Cloud Service Management with an on-premises instance of Remedy ITSM, enter the following values:

  Field	Value
  Site	Select the site that you created for Remedy.
  AR server	Enter the name of your on-premises AR System server.
  AR server port	Enter the port number for your on-premises AR System server.

• Account
  Add a Remedy ITSM user account that has permissions to view business service requests and permissions to update incidents, change, or problem requests.

• Configuration
  While activating BMC Helix Multi-Cloud Service Management, BMC configures the Multi-Cloud connector. Do not modify the default Multi-Cloud connector configuration.

• Account
  BMC sets up the account for the Multi-Cloud connector.
  Click to re-authenticate after you have changed the password for your tenant administrator user account in BMC Helix Innovation Studio.
  For information about changing the user password, see Creating or modifying Person data.

• Configuration
  If you are integrating BMC Helix Multi-Cloud Service Management with Azure Monitor, enter the following values:

  Field	Value
  Name	Enter a name for your connector configuration.
  Description	Enter a description for your connector configuration.
  Site	Select the site required to establish a connection between Azure Monitor and BMC Helix Integration Service. You can either use the default cloud site or create your own site.
  Number of instances	Retain the default value.
  WebHook Message Type	Select Basic or Secure. Select the same type when creating actions on Azure alerts in Microsoft Azure.
  Azure Tenant Id	Required only when you use secure webhook method.
  Application Id	Required only when you use secure webhook method.
  Application ID URI	Required only when you use secure webhook method.

• Configuration
  To send email notifications for errors, specify values for the following fields:

  Field	Value
  Name	Enter a name for the connector configuration.
  Site	Select the appropriate site for your email server.
  Connection type	Select the type of connection for your email server.

• Account
  Add an email account to be used for sending error notifications
  .

• Trigger

  Field	Value
  Alert Type	Metric, Log, or Activity Log

  
  

• Field Mapping

  Do not change the following default field mappings.

  Field	Value
  Summary	Monitoring Service, Monitor Condition and so on
  Priority	Monitoring Service, Monitor Condition and so on
  Description	Description
  Urgency	Severity
  Incident Type	User Service Restoration
  Vendor Ticket Id	Short Alert Id

  Note

  While configuring Create Incident from Azure Alerts flow, you can extract the Azure asset name for which the alert is generated by mapping the LogAffected Configuration Item fields and Metric Condition Dimensions fields in the flow, and by adding transformations for the properties of these fields.

• Trigger

  Field	Value
  Flow Target	Multi-Cloud

• Field Mapping

  Field	Value
  To	Enter the email account that will receive the error notification.
  Subject	Flow Title
  From Note: The value of this field is set to Integration Service.	NA

  Note

  You can change the following out-of-the-box field mappings:

  • Subject
  • From

  However, BMC recommends that you retain the existing mappings.
  

• Trigger

  Field	Value
  Condition is	Retain the webhook condition
  Source ID contains	Azure Alerts

• Field Mapping

  The following values are mapped out-of-the-box.

  Field	Value
  Parent Ticket Id	source ID
  Alert Id	Vendor Ticket Data
  Alert State	Status

For the MCSM Remedy ITSM connector target, define the connection configuration and profile required by the connector process.