Release notes and notices

Learn what’s new or changed for BMC Helix Multi-Cloud Broker 20.08, including new features, urgent issues, documentation updates, and fixes or patches.

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BMC Helix Integration Service Release notes and notices

Date	Title	Summary
September 23, 2020	20-08-enhancements	Enhancements available in this release: Create an incident in BMC Helix Remedyforce from a Remedy ITSM incident Create an issue in Jira Service Desk from a Remedy ITSM incident Create a known error in Remedy ITSM from a Jira issue Support for data sync between a worklog item and feed item Open Smart IT from vendor tickets Revamped screens for work orders and incident in Remedy with Smart IT Support for self-signed certificates by using the AR system connector View additional information about failed transactions
February 21, 2020	20.02	Enhancements: Automatic incident creation from IBM QRadar SIEM offenses Automatic incident creation from TrueSight Operations Management events Automatic change request creation and activity note sync from Azure DevOps Automatic update of field values of mapped fields between Jira and ITSM Update the state of Azure alerts automatically from ITSM incidents
November 22, 2019	19.11	Enhancements: Consolidate incidents from Remedyforce to ITSM Share custom Remedy Action Request System form data by using the AR System connector Automatic status updates of Azure alerts through ITSM Enhancement to the custom field support for Jira and Jira Service Desk Share activity notes and attachments by using Salesforce Chatter Register a self-signed certificate for Jira connector
August 22, 2019	19.08	Enhancements: Create ITSM incidents based on Azure Alerts Share activity notes between ITSM incident and Azure DevOps work item Share attachments associated with activity notes in ITSM incident with Jira Service Desk Map Jira, Jira Service Desk, and Azure DevOps custom fields with ITSM fields Update the status of ITSM incident from Jira or Jira Service Desk Define CI priority to calculate risk of a change request Updated BMC Helix Multi-Cloud Service Management application according to the latest BMC Helix Platform archetype
May 31, 2019	19.05	Enhancements: DevOps integration for Azure DevOps Services Enhanced Error Console for consolidated view of errors from BMC Helix Platform and BMC Helix Integration Service Automatic risk calculation for change requests brokered from Atlassian JIRA Software issues Ability to share attachments between Remedy IT Service Management Suite (Remedy ITSM Suite) or BMC Helix ITSM and JIRA Introduction to self-help with guided assistance
February 28, 2019	19.02	Enhancements: DevOps integration for Work Order records. Manually restart failed brokering transactions. Support for custom Salesforce Service Cloud objects in Incident records.
November 30, 2018	18.11	Enhancements: DevOps integration with Jira includes support to create issues for Problem records. Additional activity feed flows to include author name. Support for custom fields in Incident and Change records.
September 14, 2018	18.08	Enhancements: Ticket consolidation for Jira Service Desk to ITSM. Ticket consolidation across multiple ITSM instances. Support for attachments from Salesforce Service Cloud to ITSM. Collaborative, automated, incident brokering for multiple ITSM instances. Simplified user interface for BMC Helix Multi-Cloud Broker configuration.
May 31, 2018	18.05	Enhancements: DevOps integration for multiple instances of Jira. Support for ticket brokering in BMC Helix Multi-Cloud Broker without Smart IT. Ticket consolidation from Salesforce Service Cloud to ITSM.
Feb 28, 2018	18.02	Enhancements: Out of the box flows for ITSM. Tailor out-of-the-box flows. Track service targets and status of cloud service providers. Custom connectors and flows for other third-party service providers.

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