This documentation supports the 20.08 version of BMC Helix Multi-Cloud Service Management.To view the documentation for the previous version, select 20.02 from the Product version menu.

Use cases

BMC Helix Multi-Cloud Broker, an add-on offering to Remedy IT Service Management Suite (Remedy ITSM Suite) and BMC Helix ITSM, addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Broker provides an out-of-the-box configuration that facilitates the integration of ITSM with multiple cloud service providers and multiple development tracking tools.

Review the following use cases to understand how BMC Helix Multi-Cloud Broker helps make service management more effective.

Use case

Description

Incident management for multiple vendors using Smart IT.

Facilitate DevOps practices across your organization using ITSM and Jira.

Consolidate vendor tickets in to ITSM.

Enable ticket creation and status updates in ITSM based on Azure alerts.

Enable incident creation in ITSM when an event is generated in TrueSight Operations Management.

Enable incident creation in ITSM when an offense is generated in IBM QRadar.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*